ROSHLUXE · CUSTOMER CARE
Frequently Asked Questions
Everything you need to know about shopping with RoshLuxe.
NEED TO KNOW
How can we help?
Find answers to common questions about our jewellery, orders, payments, shipping and returns.
What is RoshLuxe?
RoshLuxe is a fine jewellery brand focused on timeless designs, premium quality and carefully crafted pieces created to celebrate life's most precious moments.
What types of jewellery does RoshLuxe offer?
Our collections include jewellery across categories such as men's and women's pieces, rings, necklaces, chains and bracelets.
Are RoshLuxe products quality checked?
Yes. Every piece is carefully checked before it is packed and shipped. Our promise is built around precision craftsmanship, premium materials and quality assurance.
What payment methods can I use?
Available payment methods are displayed at checkout. Depending on your payment setup, this may include debit and credit cards, UPI and net banking.
Never share your card PIN, CVV, UPI PIN or OTP with anyone claiming to represent RoshLuxe.
Is my payment secure?
Payments are processed through the payment gateway configured for the RoshLuxe checkout. Your payment details should only be entered through the official checkout process.
Do you offer free shipping?
Yes. RoshLuxe currently offers free shipping on orders of ₹4,999 and above.
How is my jewellery packaged?
Orders are carefully packed and secured before being handed over for delivery so your jewellery reaches you safely.
How can I track my order?
Tracking information is shared when it becomes available after your order is dispatched. If you need help with an order, contact us with your order number.
What is your return policy?
The RoshLuxe website currently communicates a 30-day return promise. Return eligibility can depend on the product condition and applicable return terms.
Please review the Returns & Exchanges page before initiating a return.
What should I do if my package arrives damaged?
If your package appears damaged or tampered with, document the condition and contact RoshLuxe customer care as soon as possible with your order details.
How can I contact RoshLuxe?
You can email us at support@roshluxe.com or call +91 00000 00000.
Customer care is available Monday–Saturday, 10:00 AM–7:00 PM IST.
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